Contact information

Contact Information Policy

At battermixcakes.au, we believe in clear and timely communication to ensure your custom cake experience is smooth and satisfying. Please review our contact policy below.

1. Contact Details

You can reach us through the following channels:

2. Customer Service Contact After Order Placement

  • Once you place an order through our website or by phone, our customer service team will contact you as soon as possible to confirm the details of your order, including:

    • Design specifications
    • Delivery or pick-up date and time
    • Payment instructions (if applicable)

  • Please ensure your contact details are accurate at checkout so we can reach you promptly.

3. Response Time

  • We aim to respond to all customer queries and order confirmations within 12–24 hours, during our standard business hours.

4. Urgent Enquiries

For urgent matters or last-minute changes to your order, please call us directly at 0426721996 for the fastest response.

If you have any questions, feedback, or need support, don’t hesitate to get in touch. We are here to help you create the perfect custom cake for your special occasion.